Applies to: all paid RangePulse Cloud plans (Solo and Family), monthly and annual. Self-hosted Docker is free and is not affected by this policy.
1. 30-day money-back guarantee
If you request a refund within 30 days of any subscription payment — initial or renewal — we will refund your most recent payment in full, no questions asked. It is self-serve, one click, from your Account page.
- The 30-day clock starts the moment the subscription charge is made.
- This applies to every payment: your first charge, monthly renewals, and annual renewals alike.
2. After 30 days
We do not provide prorated refunds for partial billing periods once more than 30 days have passed since your most recent payment. If you cancel:
- Your plan remains active through the end of your current billing period.
- You will not be charged again.
- Your account automatically moves to the Free plan when the paid period ends.
- All your health data is preserved.
3. How to request a refund
Self-service (fastest): log in and go to Account → Get an instant refund. One click refunds your latest payment, cancels the plan immediately, and keeps all your data.
Or email hello@rangepulse.com from the email address on your account. Include:
- Your username or the email on your RangePulse account
- The approximate date you were charged
- A single line: "I'd like to cancel and request a refund under the 30-day guarantee"
We will process refunds within 5 business days. Refunds are issued to the original payment method.
4. Renewal charges
Renewal charges are covered by the same 30-day money-back guarantee as your initial payment. If you were charged for a renewal you did not intend to continue, request a refund within 30 days of the renewal charge — self-service from your Account page, or by email — and your most recent payment is refunded in full.
5. Chargebacks
Please contact hello@rangepulse.com before opening a chargeback with your bank. We will resolve any genuine billing issue within 5 business days. A chargeback filed before contacting us may result in your account being suspended until the chargeback is resolved.
6. Exceptions
We reserve the right to deny refund requests that appear fraudulent or abusive — for example, repeated sign-up / refund cycles from the same payment method or account.
7. Questions
Email hello@rangepulse.com with subject line "Refund Inquiry".